T-CAGC-IOfficial Google Curriculum
Develop Conversational Agents on Google Cloud
3 daysILTIntermediateLoading...
Overview
Conversational Agents, part of AI Applications, is an intelligent, conversational (GUI) interface. Conversational Agents uses an AI development system with access to SDKs and APIs in multiple languages. In this course, you will learn how to leverage Conversational Agents to design and build conversational agents on Google Cloud.
What You'll Learn
- Understand the different kinds of conversations available with an artificial intelligent (AI) agent
- Design an AI agent for a deterministic intent-based domain
- Understand how a user's request is translated into an action and response
- Use webhooks to access data and products that are not part of the agent
- Handle user errors and unexpected requests
- Use the graphical user interface (GUI) to develop an agent
- Gain a working knowledge of the testing tools available in the GUI
- Integrate a chatbot into external user interfaces
- Incorporate generative AI features into your agent
Who Should Attend
Conversational designers, developers, and business analysts
Prerequisites
Some familiarity with a graphical user interface for Conversational Agents will ease the learning process. Understanding JSON is helpful.
Products Covered
Conversational AgentsVertex AI AgentsVertex AI
Course Modules
1
Introduction to Conversational Agents
Topics
- Google's goals for virtual agents
- Virtual agent product suites
Learning Outcomes
- Describe the goals of virtual agent development and product suites
Activities
Lab: Exploring the Conversational Agents User Interface
2
Introduction to conversational design
Topics
- Convergent and divergent approaches
- Conversation design strategy
Learning Outcomes
- Understand virtual agent design
3
Steering bot design basics
Topics
- Use cases
- Virtual agents
- Start pages
- Routes
- Pages
Learning Outcomes
- Design a basic steering bot using Conversational Agents
4
Implementing bot design
Topics
- Use case review
- Agent architecture
- Creating the virtual agent
- Creating the route
- Testing the route
Learning Outcomes
- Create an agent, a route, intents, and pages
- Implement routes without parameters
- Use test agent for testing
Activities
Lab: Conversational Agents: Bot Building Basics
5
Entities
Topics
- Introduction to entities
- System entity types
- Custom entity types
- Managing entities in an agent
Learning Outcomes
- Access entity parameters
- Create custom regular expression (RegEx) entities
- Create custom list entities
- Use current recommended practices for extending a system entity class
6
Parameters
Topics
- Introduction to parameters
- Parameters from intents
- Preset parameters
- Parameters from webhooks
Learning Outcomes
- Manipulate parameters using various methods
Activities
Lab: Conversational Agents: Parameter Manipulation
7
Event handlers
Topics
- Definition of event handlers
- Page, flow event handler, and scope rules
- Form event handler and scope rules
Learning Outcomes
- Understand event handlers and how they are used in Conversational Agents
8
Versions and environments
Topics
- Version management in Conversational Agents
- Environment management in Conversational Agents
Learning Outcomes
- Use version testing
- Use environments for different audiences
Activities
Lab: Conversational Agents: Managing Environments
9
Testing
Topics
- Validation
- Publication
- Simulation
Learning Outcomes
- Validate for static analysis
- Publish to pretest user acceptance testing (UAT)
- Simulate for unit testing
Activities
Lab: Debugging the Agent Using Test Agent
10
Fulfillment
Topics
- Introduction to fulfillment
- Examples of static fulfillment
Learning Outcomes
- Use text, conditional, and custom fulfillment
11
Integrations
Topics
- Google Messenger
- Conversational Phone Gateway
Learning Outcomes
- Configure Google Messenger and Conversational Phone Gateway
12
Webhooks
Topics
- Why have a webhook?
- Types of webhooks
- Setting up a fulfillment webhook
- Modifications for a JSON response webhook
Learning Outcomes
- Recognize the different types of webhooks
- Set up a webhook with fulfillment response
- Set up a webhook JSON response
13
Route groups
Topics
- Introduction to route groups
- Managing a route group
Learning Outcomes
- Set up a flow route group
- Set up a session route group
Activities
Lab: Configuring a Route Group for Your Virtual Agent
14
Design techniques
Topics
- The concept of a flow
- Steering bot designs
- The concept of guardrails
- Design principle
Learning Outcomes
- Use flows to speed the development of an agent
- Use guardrails to prevent problems in agent design
15
Generators and generative fallback
Topics
- Overview of generators
- Overview of generative fallback
Learning Outcomes
- Use generators and generative fallback in virtual agents
Activities
Lab: Conversational Agents with Generative Fallbacks
Get This Training
No public classes currently scheduled. Express interest below or request private training.
Course Details
- Course Code
- T-CAGC-I
- Duration
- 3 days
- Format
- ILT
- Level
- Intermediate
- Modules
- 15
- Activities
- 7
- Price
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