GOOGLE CLOUD LEARNING PATHWAY
Contact Center Engineer
This learning path is for contact center engineers, architects, and designers. Learn how to design, develop, and deploy customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You'll also practice building virtual agents using Dialogflow EX and CX, and learn some best practices for integrating conversational solutions with your existing contact center software, establishing a framework for human agent assistance, and implementing solutions securely and at scale.
2 Courses over 8 days
Learning pathway details
Customer Experiences with Contact Center AI - Dialogflow ES
⏳ 3 Days
Customer Experiences with Contact Center AI - Dialogflow CX
⏳ 3 Days
Do you prefer a private class?
Multiple students in a private class is no problem. In fact, that is our most common request. Let's chat further about what you need.
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Perhaps you want a tailored course for your team. Let us know !
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